Refund and Return Policy

Jim’s Jerky comes with 100% satisfaction guarantee. If you are not happy with our product or if you purchase a product that is faulty or spoilt in some way, we request that you notify us immediately. We will arrange to return the stock and for you to receive a replacement or a full refund.

Jim’s Jerky will not refund product past its best before.

Failed Order Process

If for any reason the products you have ordered have not arrived, we advise you to refer to your dispatch email and check the status of your order using the tracking number you have been provided. If you believe the order is missing, or has been incorrectly delivered, please contact us and we’ll assist you to track down your parcel!

Privacy Policy

Effective Date: 2025

At Mighty Good Food Group we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase from us

1. Information We Collect

When you use our website or place an order, we may collect the following types of information:

a. Personal Information

Name, Email address, Phone number Billing and shipping address, Payment details (processed securely via third-party providers)

b. Automatically Collected Information

We may collect certain information automatically, such as: IP address, Browser type and version, Device type, Pages you visit, Time spent on our site, Referring website. We use cookies and similar tracking technologies for analytics, functionality, and advertising purposes. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to: Process and fulfill your orders, Provide customer support, Send order updates and promotional emails (with your consent), Improve our website and services, Prevent fraud and ensure site security, Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties, including: Payment processors, Shipping providers, Email marketing platforms (by permission only), Analytics and website hosting providers. Each third party is only given the information necessary to perform their services and is required to protect your data.

4. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. We do not hold any of your payment information.

5. Security

We take all reasonable precautions to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your devices.

6. Children’s Privacy

Our website is not intended for children under 13 and we do not knowingly collect data from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" above. Your continued use of the site means you accept the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mighty Good Food Group
jim@jimsjerky.com.au
Jim’s Jerky

Shop 1, 10805 Warrego Highway

Charlton QLD
(07) 46304420