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Little Snack, Big Taste
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Refund and Return Policy

Jim’s Jerky comes with 100% satisfaction guarantee. If you are not happy with our product you can send it back and receive a replacement or a full refund!

If you purchase a product that is faulty or spoilt we request that you notify us immediately and arrange for the stock to be sent back. This way we can evaluate goods and alleviate any glitches to ensure it doesn’t happen again.

The only thing we can not refund is product past its best before! So please purchase, enjoy and NEVER forget that pack of jerky in the cupboard as it makes us very sad if it wasn't enjoyed as intended!

Our Process - Failed Order

If for any reason the products you have ordered have not arrived, we advise you to wait two business days. Should your products still not arrive please call us and we will be able to supply you with a suitable timeframe in which you will receive your order.

Privacy Policy

It is our intent to limit access to any personal information we may receive from you when you place an order with Jim's Jerky. This information that you provide to us may only be used for internal administrative purposes and is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. 

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. 

This happens when you are proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Jim's Jerky your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please don't hesitate to contact us.